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Management Thirteenth Edition Global Edition, Stephen P. Robbins

  Judul Buku : Management Thirteenth Edition Global Edition

Judul Buku:Management Thirteenth Edition Global Edition
Pengarang:Stephen P. Robbins – Mary Coulter
Penerbit:Pearson
Cetakan:Thirteenth Edition
Tahun Terbit:2016
Bahasa:Inggris
Jumlah Halaman:717
Kertas Isi:HVS
Cover:Soft
Ukuran:22 x 28
Berat:1400
Kondisi:Baru
Harga: Rp480,000


Stock:1

Management Thirteenth Edition – Global Edition
Pengarang : Stephen P. Robbins – Mary Coulter
Penerbit : Pearson


Contents

Part 1 Introduction to Management 34
Chapter 1: Managers in the Workplace 34
Why Are Managers Important? 36
Who Are Managers and Where Do They Work? 37
Who Is a Manager? 37
Where Do Managers Work? 38
What Do Managers Do? 39
Management Functions 40
Mintzberg's Managerial Roles and a Contemporary Model of Managing 42 Management Skills 43
How Is the Manager's Job Changing? 45
Importance of Customers to the Manager's Job 46
Importance of Social Media to the Manager's Job 47
Importance of Innovation to the Manager's Job 48
Importance of Sustainability to the Manager's Job 48
Why Study Management? 49
The Universality of Management 49
The Reality of Work 50
Rewards and Challenges of Being a Manager 50
Boxed Features
It's Your Career: The ABC's of Managing Your Time 34
FYI 38
Future Vision: Is It Still Managing When What You're Managing Are Robots?
Let's Get REAL 42, 45
Leader Making a Difference: Ursula Burns 48
Preparing for: Exam/Quizzes 51
Chapter Summary by Learning Objectives 51
Review and Discussion Questions 53
Preparing for: My Career 53
Personal Inventory Assessments: Time Management Assessment 53
Ethics Dilemma 53
Skill Exercise: Developing Your Political Skill 54
Working Together: Team Exercise 54
Learning to Be a Manager 54
Case Application 1: Who Needs a Boss? 55
Case Application 2: Building a Better Boss 56
Management History Module 58
Early Management 58
Classical Approach 60
Behavioral Approach 63
Quantitative Approach 65
Contemporary Approaches 67

Chapter 2: Making Decisions 72
The Decision-Making Process 73
Step 1: Identify a Problem 74
Step 2: Identify Decision Criteria 74
Step 3: Allocate Weights to the Criteria 75
Step 4: Develop Alternatives 75
Step 5: Analyze Alternatives 76
Step 6: Select an Alternative 76
Step 7: Implement the Alternative 76
Step 8: Evaluate Decision Effectiveness 77
Managers Making Decisions 77
Making Decisions: Rationality 78
Making Decisions: Bounded Rationality 78
Making Decisions:The Role of Intuition 79
Making Decisions:The Role of Evidence-Based Management 80
Types of Decisions and Decision-Making Conditions 81
Types of Decisions 81
Decision-Making Conditions 83
Decision-Making Styles 85
Linear-Nonlinear Thinking Style Profile 86
Decision-Making Biases and Errors 86 Overview of Managerial Decision Making
Effective Decision Making in Today's World 88
Guidelines for Effective Decision Making 89
DesignThinking and Decision Making 90
Big Data and Decision Making 90
Boxed Features
It's Your Career: Problem Solving—NotA Problem 72
FYI 77, 81, 87, 90
Let's Get REAL 80
Future Vision: Who Makes the Decisions, Person or Machine? 83
Leader Making a Difference: Elon Musk 85
Preparing for: Exam/Quizzes 91
Chapter Summary by Learning Objectives 91
Review and Discussion Questions 93
Preparing for: My Career 93
Personal Inventory Assessments: Solving Problems Analytically and Creatively' Ethics Dilemma 93
Skill Exercise: DevelopingYour Creativity Skill 94
Working Together: Team Exercise 94
MyTurn to Be a Manager 95
Case Application 1: Tasting Success 95
Case Application 2: The Business of Baseball 96
Part 1: Management Practice 98
A Manager's Dilemma 98
Global Sense 98
Continuing Case: Starbucks—Introduction 98

Part 2 Basics of Managing in Today's Workplace 102
Chapter 3: Managing the External Environment and the Organization's Culture
The Manager: Omnipotent or Symbolic? 104
The Omnipotent View 104
The Symbolic View 104
The External Environment: Constraints and Challenges 105 The Economic Environment 106
The Demographic Environment 106
How the External Environment Affects Managers 108
Organizational Culture: Constraints and Challenges 111
What Is Organizational Culture? 111
Strong Cultures 114
Where Culture Comes From and How It Continues 114
How Employees Learn Culture 116
How Culture Affects Managers 117
Current Issues in Organizational Culture 119
Creating an Innovative Culture 119
Creating a Customer-Responsive Culture 119
Spirituality and Organizational Culture 120
Boxed Features
It's Your Career: Reading an Organization's Culture: Find One Where You'll Be Happy 102 Future Vision: Tomorrow's Workforce: More Diverse Than Ever 107
Let's Get REAL 108, 115
Leader Making a Difference: Akio Toyoda 110
FYI 111
Preparing for: Exam/Quizzes 122
Chapter Summary by Learning Objectives 122
Review and Discussion Questions 123
Preparing for: My Career 123
Personal Inventory Assessments: What's My Comfort with Change? 123
Ethics Dilemma 123
Skill Exercise: DevelopingYour Environmental Scanning Skill 124
Working Together: Team Exercise 124 Learning to Be a Manager 124
Case Application 1: Going to Extremes 125
Case Application 2: Not Sold Out 126

Chapter 4: Managing in a Global Environment 128
Who Owns What? 130
What's Your Global Perspective? 131
Understanding the Global Environment 132
Regional Trading Alliances 132
Global Trade Mechanisms 135
Doing Business Globally 136
DifferentTypes of International Organizations 137
How Organizations Go International 138
Managing in a Global Environment 139
The Political/Legal Environment 139
The Economic Environment 140
The Cultural Environment 141
Global Management inToday'sWorld 144
Challenges of Managing a Global Workforce 146
Boxed Features
It's Your Career: Developing Your Global Perspective—Working with People from Other Cultures 128 FYI 131, 137
Leader Making a Difference: Christine Lagarde 136
Future Vision: The Internet A Necessary Ingredient of a Global World? 140
Let's Get REAL 145
Preparing for: Exam/Quizzes 147
Chapter Summary by Learning Objectives 147
Review and Discussion Questions 148
Preparing for: My Career 149
Personal Inventory Assessments: Intercultural Sensitivity Scale 149
Ethics Dilemma 149
Skill Exercise: DevelopingYour Collaboration Skill 149
Working Together: Team Exercise 150
MyTurn to Be a Manager 150
Case Application 1: Dirty Little Secret 150
Case Application 2: Global Stumble 151
Answers to "Who Owns What" Quiz 153

Chapter 5: Managing Diversity 154
Diversity 101 156
What Is Workplace Diversity? 156
Why Is Managing Workforce Diversity So Important? 156
The Changing Workplace 160
Characteristics of the U.S. Population 160
What About Global Workforce Changes? 161
Types of Workplace Diversity 163
Age 163
Gender 164
Race and Ethnicity 165
Disability/Abilities 166
Religion 168
LGBT Sexual Orientation and Gender Identity 169
Other Types of Diversity 170
Challenges in Managing Diversity 170
Personal Bias 171 Glass Ceiling 172
Workplace Diversity Initiatives 173
The Legal Aspect of Workplace Diversity 173
Top Management Commitment to Diversity 174
Mentoring 175
Diversity SkillsTraining 175
Employee Resource Groups 176
Boxed Features
It's Your Career: Find a Great SponsorlMentor—Be a Great Protege 154
Let's Get REAL 159, 167
FYI 159, 161, 165, 173, 174
Future Vision: Trending Now. Global Diversity and Inclusion (D&1) 170 Leader Making a Difference: Dr Rohini Anand 171
Preparing for: Exam/Quizzes 176
Chapter Summary by Learning Objectives 176
Review and Discussion Questions 177
Preparing for: My Career 178
Personal Inventory Assessments: Multicultural Awareness Scale 178
Ethics Dilemma 178
Skill Exercise: Developing Your Valuing Diversity Skill 178 Working Together: Team Exercise 179
MyTurn to Be a Manager 179
Case Application 1: From Top to Bottom 180
Case Application 2: Women in Management at Deutsche Telekom 181

Chapter 6: Managing Social Responsibility and Ethics 182
What Is Social Responsibility? 184
From Obligations to Responsiveness to Responsibility 184
Should Organizations Be Socially Involved? 185
Green Management and Sustainability 187
How Organizations Go Green 188
Evaluating Green Management Actions 189
Managers and Ethical Behavior 190
Factors That Determine Ethical and Unethical Behavior 190
Ethics in an International Context 195
Encouraging Ethical Behavior 196
Employee Selection 197
Codes of Ethics and Decision Rules 197
Leadership at theTop 199
Job Goals and Performance Appraisal 199
Ethics Training 200
Independent Social Audits 200
Protective Mechanisms 201
Social Responsibility and Ethics Issues in Today's World 201
Managing Ethical Lapses and Social Irresponsibility 201
Social Entrepreneurship 203
Businesses Promoting Positive Social Change 203
Boxed Features
It's Your Career: How to Be Ethical When No One Else Seems to Be 182 FYI 187, 191, 199,200,202
Leader Making a Difference: Yvon Chouinard 188
Let's Get REAL 189, 197
Future Vision: Building an Ethical Culture That Lasts 193
Preparing for: Exam/Quizzes 205
Chapter Summary by Learning Objectives 205
Review and Discussion Questions 206
Preparing for: My Career 207
Personal Inventory Assessments: Ethical Leadership Assessment 207
Ethics Dilemma 207
Skill Exercise: Developing Your Building Trust Skill 207
Working Together: Team Exercise 208
MyTurn to Be a Manager 208
Case Application 1: A Novel Wellness Culture 209
Case Application 2: Lessons from Lehman Brothers: Will We Ever Learn? 210

Chapter 7: Managing Change and Innovation 212
The Change Process 214
Two Views of the Change Process 214
Types of Organizational Change 216
What Is Organizational Change? 216
Types of Change 217
Managing Resistance to Change 219
Why Do People Resist Change? 219
Techniques for Reducing Resistance to Change 220
Contemporary Issues in Managing Change 221
Changing Organizational Culture 222
Employee Stress 223
Making Change Happen Successfully 226
Stimulating Innovation 228
Creativity Versus Innovation 228
Stimulating and Nurturing Innovation 228
Structural Variables 229
Innovation and Design Thinking 232
Boxed Features
It's Your Career: Learning To Manage Your Stress 212
Let's Get REAL 220,225
FYI 222, 224, 226,228,229
Leader Making a Difference: Satya Nadella 222
Future Vision: Company-Mandated "Experiment" Time 229
Preparing for: Exam/Quizzes 233
Chapter Summary by Learning Objectives 233
Review and Discussion Questions 234
Preparing for: My Career 235
Personal Inventory Assessments: Are You a Type A Personality? 235
Ethics Dilemma 235
Skill Exercise: DevelopingYour Change Management Skill 235
Working Together: Team Exercise 236
MyTurn to Be a Manager 236
Case Application 1: A.S. Watson Group ' 237
Case Application 2: Workplace Stress Can Kill 238
Part 2: Management Practice 240
A Manager's Dilemma 240
Global Sense 240
Continuing Case: Starbucks—Basics of Managing in Today's Workplace 240

Part 3 Planning 246
Chapter 8: Planning Work Activities 246
The What and Why of Planning 248
What Is Planning? 248
Why Do Managers Plan? 248
Planning and Performance 248
Goals and Plans 249
Types of Goals 249
Types of Plans 250
Setting Goals and Developing Plans 252
Approaches to Setting Goals 252
Developing Plans 256
Approaches to Planning 256
Contemporary Issues in Planning 257
How Can Managers Plan Effectively in Dynamic Environments? 258
How Can Managers Use Environmental Scanning? 258
Boxed Features
It's Your Career. You Gotta Have Goals 246
FYI 249, 254, 258
Let's Get REAL 250, 253
Leader Making a Difference: Jeff Bezos 251
Future Vision: Stretch Goals—Setting Goals That Aren't Realistic 255
Preparing for: Exam/Quizzes 259
Chapter Summary by Learning Objectives 259 Review and Discussion Questions
Preparing for: My Career 261
Personal Inventory Assessments: Tolerance of Ambiguity Scale 261
Ethics Dilemma 261
Skill Exercise: DevelopingYour Goal-Setting Skill 262
Skill Exercise: Making a To-Do List that Works and Using It 262
Working Together: Team Exercise 263
MyTurn to Be a Manager 263
Case Application 1: Crisis Planning at Livestrong Foundation 264
Case Application 2: Shifting Direction 265

Chapter 9: Managing Strategy 266
Strategic Management 268
What Is Strategic Management? 268
Why Is Strategic Management Important? 268
The Strategic Management Process 270
Step 1: Identifying the Organization's Current Mission, Goals, and Strategies 270 Step 2: Doing an External Analysis 271
Step 3: Doing an Internal Analysis 271
Step 4: Formulating Strategies 272
Step 5: Implementing Strategies 272
Step 6: Evaluating Results 272
Corporate Strategies 273
What Is Corporate Strategy? 273
What Are theTypes of Corporate Strategy? 273
How Are Corporate Strategies Managed? 275
Competitive Strategies 275
The Role of Competitive Advantage 276
Choosing a Competitive Strategy 278
Current Strategic Management Issues 279
The Need for Strategic Leadership 280
The Need for Strategic Flexibility 281
Important Organizational Strategies for Today's Environment 282
Boxed Features
It's Your Career: Learning Your Strengths and Weaknesses: Accentuate the Positive 266 FYI 271,277,283
Let's Get REAL 272,280
Leader Making a Difference: Jenna Lyons 274
Future Vision: Big Data As a Strategic Weapon 277
Preparing for: Exam/Quizzes 285
Chapter Summary by Learning Objectives 285 Review and Discussion Questions
Preparing for: My Career 287
Personal Inventory Assessments: Creative Style Indicator 287
Ethics Dilemma 287
Skill Exercise: DevelopingYour Business Planning Skill 287
Working Together: Team Exercise 288
MyTurn to Be a Manager 289
Case Application 1: Fast Fashion 289
Case Application 2: Rewind and Replay 290
Creating and Leading Entrepreneurial Ventures Module 292
The Context of Entrepreneurship 292
Start-up and Planning Issues 295
Organizing Issues 302
Leading Issues 307
Controlling Issues 310
Part 3., Management Practice 316
A Manager's Dilemma 316
Global Sense 316
Continuing Case: Starbucks—Planning 317

Part 4 Organizing 320
Chapter 10: Designing Organizational Structure—Basic Designs 320
Designing Organizational Structure 321
Work Specialization 322
Departmentalization 324
Chain of Command 324
Span of Control 329
Centralization and Decentralization 329
Formalization 331
Mechanistic and Organic Structures 332
Contingency Factors Affecting Structural Choice 333
Strategy and Structure 333
Size and Structure 334
Technology and Structure 334
Environmental Uncertainty and Structure 334
Traditional Organizational Designs 336
Simple Structure 336
Functional Structure 337
Divisional Structure 337
Boxed Features
It's Your Career: You Can't Do ItAll.- The Importance of Delegating 320
Let's Get REAL 328,331
FYI 329, 330
Leader Making a Difference: Zhang Ruimin 333
Future Vision: Workplace Hierarchy: Why It's Still Important 335
Preparing for: Exam/Quizzes 338
Chapter Summary by Learning Objectives 338 Review and Discussion Questions
Preparing for: My Career 339
Personal Inventory Assessments: Delegation Self Assessment 339
Ethics Dilemma 339
Skill Exercise: DevelopingYour Empowering People (Delegating) Skill - PART 2
Working Together: Team Exercise 340
MyTurn to Be a Manager 341
Case Application 1: Ask Chuck 342
Case Application 2: A New Kind of Structure 343

Chapter 11: Designing Organizational Structure—Adaptive Designs 344
Contemporary Organizational Designs 346
Team Structures 346
Matrix and Project Structures 346
The Boundaryless Organization 348
Learning Organizations 350
Organizing for Collaboration 350
Internal Collaboration 351
External Collaboration 353
Flexible Work Arrangements 355
Telecommuting 355
Compressed Workweeks, Flextime, and Job Sharing 357
Contingent Workforce 358
Today's Organizational Design Challenges 359
Keeping Employees Connected 359
Managing Global Structural Issues 360
Boxed Features
It's Your Career: Staying Connected 344
FYI 348, 355, 358,359
Future Vision: Flexible Organizations 349
Lets Get REAL 353, 356
Leader Making a Difference: John T Chambers 359
Preparing for: Exam/Quizzes 361
Chapter Summary by Learning Objectives 361
Review and Discussion Questions 362
Preparing for: My Career 362
Personal Inventory Assessments: Organizational
Structure Assessment 362
Ethics Dilemma 363
Skill Exercise: Developing Your Acquiring Power Skill 363
Working Together: Team Exercise 364
MyTurn to Be a Manager 364
Case Application 1: You Work Where? 365
Case Application 2: Organizational Volunteers 366

Chapter 12: Managing Human Resources 368
The Human Resource Management Process 370
Why Is HRM Important? 370
External Factors That Affect the HRM Process 371
Identifying and Selecting Competent Employees 376
Human Resource Planning 376
Recruitment and Decruitment 377
Selection 378
Providing Employees with Needed Skills and Knowledge 382
Orientation 382 Employee Training 383
Retaining Competent, High-Performing Employees 385
Employee Performance Management 385
Compensation and Benefits 386
Contemporary Issues in Managing Human Resources 388
Managing Downsizing 388
Managing Sexual Harassment 388
Managing Work-Life Balance 391
Controlling HR Costs 392
Boxed Features
It's Your Career: Acing Your Interviews 368
Leader Making a Difference: Laszlo Bock 375 FYI 377, 386, 390
Let's Get REAL 382,390
Future Vision: 24/7 Work Life 392
Preparing for: Exam/Quizzes 393
Chapter Summary by Learning Objectives 393
Review and Discussion Questions 395
Preparing for: My Career 395
Personal Inventory Assessments:
Work Performance Assessment 395
Ethics Dilemma 396
Skill Exercise: Developing Your Interviewing Skills 396
Working Together: Team Exercise 397
MyTurn to Be a Manager 397
Case Application 1: Maersk and HR Management Challenges in China 397 Case Application 2: Stopping Traffic 398
Managing Your Career Module 400
Career Opportunities in Management 400

Chapter 13: Creating and Managing Teams 404
Groups and Group Development 406
What Is a Group? 406
Stages of Group Development 406
Work Group Performance and Satisfaction 408
External Conditions Imposed on the Group 408
Group Member Resources 408
Group Structure 409
GroupTasks 415
Turning Groups into Effective Teams 416
What Is a WorkTeam? 417
Types of Work Teams 417
Creating Effective Work Teams 418
Current Challenges in Managing Teams 421
Managing Global Teams 421
Building Team Skills 423
Understanding Social Networks 423
Boxed Features
It's Your Career: Developing Your Coaching Skills 404 FYI 412, 416, 418, 419
Let's Get REAL 414, 420
Future Vision: Conflict 2.0 416
Leader Making a Difference: Peter Ldscher 422
Preparing for: Exam/Quizzes 424
Chapter Summary by Learning Objectives 424
Review and Discussion Questions 425
Preparing for: My Career 426
Personal Inventory Assessments: Diagnosing the Need for Team Building 426 Ethics Dilemma 426
Skill Exercise: Developing Your Coaching Skills 426
Working Together: Team Exercise 427
MyTurn to Be a Manager 427
Case Application 1: Far and Wide 428
Case Application 2: 737 Teaming Up for Take Off 429
Part 4: Management Practice 430
A Manager's Dilemma 430
Global Sense 430
Continuing Case: Starbucks—Organizing 430

Part 5 Leading 434
Chapter 14: Managing Communication 434
The Nature and Function of Communication 435
What Is Communication? 436
Functions of Communication 436
Methods of Interpersonal Communication 437
Effective Interpersonal Communication 440
Barriers to Communication 440
Overcoming the Barriers 441
Organizational Communication 443
Formal Versus Informal Communication 444
Direction of Communication Flow 444
Organizational Communication Networks 445
Workplace Design and Communication 447
Information Technology and Communication 448
How Technology Affects Managerial Communication 448
How Information Technology Affects Organizations 450
Communication Issues in Today's Organizations 450
Managing Communication in an Internet World 450
Managing the Organization's Knowledge Resources 451 The Role of Communication in Customer Service 452
Getting Employee Input 453
Communicating Ethically 453
Boxed Features
It's Your Career: He Says... She Says 434
Leader Making a Difference: Tony Hsieh 440 FYI 441,444,447
Let's Get REAL 442,446
Future Vision: Office of Tomorrow 449
Preparing for: Exam/Quizzes 454
Chapter Summary by Learning Objectives 454
Review and Discussion Questions 456
Preparing for: My Career 456
Personal Inventory Assessments: Communication Styles 456
Ethics Dilemma 456
Skill Exercise: DevelopingYour Active Listening Skill 457
Working Together: Team Exercise 457
MyTurn to Be a Manager 457
Case Application 1: E-Mail Ban 458
Case Application 2: Neutralizing the Concordia Effect! 459

Chapter 15: Understanding and Managing Individual Behavior 460
Focus and Goals of Organizational Behavior 462
Focus of Organizational Behavior 462
Goals of Organizational Behavior 463
Attitudes and Job Performance 463
Job Satisfaction 464
Job Involvement and Organizational Commitment 466
Employee Engagement 466
Attitudes and Consistency 467
Cognitive Dissonance Theory 467
Attitude Surveys 468
Implications for Managers 469
Personality 469
MBTIO 469
The Big Five Model 471
Additional Personality Insights 471
PersonalityTypes in Different Cultures 473
Emotions and Emotional Intelligence 474
Implications for Managers 476
Perception 477
FactorsThat Influence Perception 477
Attribution Theory 478
Shortcuts Used in Judging Others 479
Implications for Managers 480
Learning 480
Operant Conditioning 480
Social Learning 481
Shaping: A Managerial Tool 482
Implications for Managers 482
Contemporary Issues in Organizational Behavior 483
Managing Generational Differences 483
Managing Negative Behavior in the Workplace 484
Boxed Features
It's Your Career: Self Awareness: You Need to Know Yourself Before You Can Know Others 460 FYI 464, 467, 475, 483
Leader Making a Difference: Goh Choon Phong 468
Let's Get REAL 474, 481
Future Vision: Employee Surveys... Anyplace, Anytime 475
Preparing for: Exam/Quizzes 485
Chapter Summary by Learning Objectives 485
Review and Discussion Questions 487
Preparing for: My Career 487
Personal Inventory Assessments: Emotional Intelligence Assessment 487
Ethics Dilemma 487
Skill Exercise: Developing Your Shaping Behavior Skill 488
Working Together: Team Exercise 488
MyTurn to Be a Manager 488
Case Application 1: Great Place to Work 489
Case Application 2: Employees First 490

Chapter 16: Motivating Employees 492
What Is Motivation? 493
Early Theories of Motivation 494
Maslow's Hierarchy of NeedsTheory 494
McGregor'sTheory X andTheoryY 495
Herzberg's Two-Factor Theory 496
Three-NeedsTheory 497
Contemporary Theories of Motivation 498
Goal-Setting Theory 498
ReinforcementTheory 499
Designing Motivating Jobs 500
EquityTheory 503
Expectancy Theory 504
Integrating ContemporaryTheories of Motivation 505
Current Issues in Motivation 507
Motivating in Challenging Economic Circumstances 508
Managing Cross-Cultural Motivational Challenges 508
Motivating Unique Groups of Workers 509
Designing Appropriate Rewards Programs 512
Boxed Features
It's Your Career: What Motivates You? 492
FYI 496, 500, 503, 508
Leader Making a Difference: Jim Goodnight 499
Let's Get REAL 507,514
Future Vision: Individualized Rewards 510
Preparing for: Exam/Quizzes 515
Chapter Summary by Learning Objectives 515
Review and Discussion Questions 516
Preparing for: My Career 517
Personal Inventory Assessments: Work Motivation Indicator 517
Ethics Dilemma 517
Skill Exercise: Developing Your Motivating Employees Skill 517
Working Together: Team Exercise 518
MyTurn to Be a Manager 518
Case Application 1: Passion for the Outdoors and for People 519
Case Application 2: Best Practices at Best Buy 520

Chapter 17: Being an Effective Leader 522
Who Are Leaders and What Is Leadership? 523
Early Leadership Theories 524
LeadershipTraitTheories 524
Leadership Behavior Theories 524
Contingency Theories of Leadership 527
The Fiedler Model 527
Hersey and Blanchard's Situational Leadership Theory 529
Path-Goal Model 530
Contemporary Views of Leadership 532
Leader–Member Exchange (LMX)Theory 532
Transformational-Transactional Leadership 532
Charismatic-Visionary Leadership 533
Team Leadership 534
Leadership Issues in the Twenty-First Century 536
Managing Power 536
Developing Trust 536
Empowering Employees 538
Leading Across Cultures 539
Becoming an Effective Leader 540
Boxed Features
It's Your Career: Being a More Charismatic Leader 522 FYI 524, 530, 532, 533, 540
Leader Making a Difference: Ajay Banga 532 Let's Get REAL 535,537
Future Vision: Flexible Leadership 540
Preparing for: Exam/Quizzes 541
Chapter Summary by Learning Objectives 541
Review and Discussion Questions 543
Preparing for: My Career 543
Personal Inventory Assessments: Leadership Style Inventory 543
Ethics Dilemma 543
Skill Exercise: Developing Your Choosing an Effective Leadership Style Skill 544 Working Together: Team Exercise 544
MyTurn to Be a Manager 545
Case Application 1: Growing Leaders 545
Case Application 2: Serving Up Leaders 546
Part 5. Management Practice 548
A Manager's Dilemma 548
Global Sense 549
Continuing Case: Starbucks—Leading 550

Part 6 Controlling 554
Chapter 18: Monitoring and Controlling 554
What Is Controlling and Why Is It Important? 556
The Control Process 557
Step 1: Measuring Actual Performance 558
Step 2: Comparing Actual Performance Against the Standard 559
Step 3:Taking Managerial Action 560
Managerial Decisions in Controlling 560
Controlling for Organizational and Employee Performance 561
What Is Organizational Performance? 561
Measures of Organizational Performance 562
Controlling for Employee Performance 563
Tools for Measuring Organizational Performance 564
Feedfo rwa rd/Co ncu rrent/Feed back Controls 565
Financial Controls 566
Information Controls 567
Balanced Scorecard 569
Benchmarking of Best Practices 569
Contemporary Issues in Control 570
Adjusting Controls for Cross-Cultural Differences and Global Turmoil 570 Workplace Concerns 571
Workplace Violence 574
Controlling Customer Interactions 575
Corporate Governance 576
Boxed Features
It's Your Career: How to Be a Pro at Giving Feedback 554
FYI 563, 569, 571
Let's Get REAL 564,566
Leader Making a Difference: Bob Iger 569
Future Vision: Wearable Technology: Eyes (and Ears) Checking Up on You 572
Preparing for: Exam/Quizzes 577
Chapter Summary by Learning Objectives 577
Review and Discussion Questions 578
Preparing for: My Career 579
Personal Inventory Assessments: Workplace Discipline Indicator 579
Ethics Dilemma 579
Skill Exercise: Dealing with Difficult People 579
Working Together: Team Exercise 580
MyTurn to Be a Manager 581
Case Application 1: Top Secret 581
Case Application 2: Deepwater in Deep Trouble 582
Planning and Control Techniques Module 584
Techniques for Assessing the Environment 584
Techniques for Allocating Resources 589
Contemporary Planning and Control Techniques 596
Managing Operations Module 599
The Role of Operations Management 600
What Is Value Chain Management and Why Is It Important? 602
What Is Value Chain Management? 602
Managing Operations Using Value Chain Management 604
Current Issues in Managing Operations 608
Part 6: Management Practice 614
A Manager's Dilemma 614
Global Sense 614
Continuing Case: Starbucks—Controlling 615
Endnotes 618
Glossary 672
Name Index 684
Organization Index 703 Subject Index 708


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